Support for Australian Customers
Customer service, Australian style...
As a luxury watch industry leader, We have been servicing Australian customers since 1995. We value our Australian customers, and cater to their unique needs. We are available to answer questions specifically from Australian customers from 6am – 3pm PST, that’s late at night until the early morning hours in Australia (earliest 11:00PM EDT to latest 10:00AM EDT, depending on the time of year; click here to determine the exact time). If the time difference is no good, simply send us an email or call us and we’ll back to you as soon as possible, usually the following US business day.
Why do Australian customers love Us?
- 100% authentic & brand new watches- no replicas, no fakes, and no refurbished watches!
NOTE: You may be legally prosecuted in Australia if you buy pirated or counterfeit items over the internet. Click here for the Australian Customs and Border Protection Service policy and Pirated and Counterfieted Goods. - Every watch comes in its original box with papers and serial numbers.
- Warranty matches manufacturer’s warranty.
- 15 day return policy.
- We receive huge discounts on brand name watches we purchase and pass the savings on to our customers, offering amazing deals on luxury watches, deals you would never find in Australia, and that would be difficult to find elsewhere too!
- Can’t find a watch in our store? Contact us.
Currency & Payments
Payment Options
- When purchasing an item from us, you may choose from the following payment options:
- Credit Card (Visa, Master Card, American Express & Discover)
- PayPal (we only ship to Paypal confirmed billing addresses)
- Google Checkout
- Amazon Checkout
- Wire transfer (to do so call one of our customer service representatives).
Note: We verify all Australian orders using third party verification and might delay the shipping of your order. We don't guarantee your order will be shipped immediately. For rapid processing, we recommend using wire transfer as a form of payment.
Currency Conversions
- With a wire transfer, the currency conversion rates are determined by the bank's rates.
- For all other payment types, the conversation rate is determined by the processor, which is usually the credit card company.
Shipping to Australia
- We ship to Australia via FedEx Priority.
- The shipping cost is calculated at checkout, because it’s based on the value of the item and the exact destination.
Importation, Duty & Taxes
Imported Goods
- Goods purchased on our site are required to be cleared from Customs control when those goods arrive in Australia.
- The value of the imported goods and the method of arrival determine how the goods are cleared for delivery to you and what duty, taxes and charges may apply.
- Click here for more information on imported goods from the Australian Customs and Border Protection Service.
Multiple Packages
- If multiple packages arrive in Australia to the same receiver sent from us, the value of all packages may be combined for duty and tax assessment purposes.If a package from our site addressed to you contains goods or other packages that were imported for other people (such as your friends or relatives) and the package has a declared or assessed value exceeding A$1000 you will need to lodge an import declaration and pay the duty, taxes and charges. Customs law does not permit a parcel to be split or broken down into separate packages for assessment, even if those other packages were imported for other people.
- Click here for more information from the Australian Customs and Border Protection Service regarding receiving multiple packages.
When Duty and Taxes are Payable
- All imported goods, including watches, are subject to assessment for duty, Goods and Services Tax (GST) and other taxes and charges even if you imported those goods for your own use.
- Duty rates are determined by the tariff classification for your goods. The Customs Tariff Act 1995 provides the tariff classifications, duty rates, interpretive rules and information on preference schemes, other concessions and exemptions that may apply to your goods. For more information click on working tariff page.
- Generally, there is no requirement to pay duty and Goods and Services Tax (GST) on imported goods like watches valued at or below A$1000.
- If your order from us is above A$1000, in most cases, you will be required to make an Import Declaration and pay the calculated duty and taxes. GST is payable on most goods at a rate of 10%. Note that there is a Customs and Border Protection import processing charge for making an import declaration. Information on Customs and Border Protection fees and charges is available in Australian Customs Notice 2006/21.
- Click here for comprehensive information from the Australian Customers and Border Protection Service regarding when duty and taxes are payable.
Calculating Duty and Taxes
- If duty and taxes are payable for your order from us, you can calculate how much you will need to pay in duty and taxes.
- Click here for the Customs and Border Protection explanation on how to calculate duty and taxes, and for simple examples.
Australian Returns & Exchanges
- Our return policy applies to Australian customers as well.
- Click here to view our complete international return policy.
Warranty for Australian Customers
- Australian customers are covered by the our warranty.
- Click here to view our warranty policy.