Return Policy
Extended Holiday Return Policy
For any watch purchased or received as a gift during November 15 - 31, 2012 we are offering an extended return policy which is valid until January 15, 2013. If the watch was purchased for yourself, please be sure to save the receipt/order number. If it was received as a gift, you may return it to us by providing the name of the person who purchased it for you. All other terms pertaining to our regular return policy apply. Our goal is to provide you with the best customer experience by offering quality products and unbeatable service. If for any reason you are not completely satisfied with your purchase we will do our best to resolve the matter and ensure that your experience with us is a positive one. If you have any questions about our return and exchange policy please contact our office.
Return Policy
We have a 30-day return policy from the date of of receipt on watches that are not worn, used or altered in any way (i.e. removing/adding links, engraving initials, etc.). All returned items must have a Return for Authorization Number (RAN) marked on your package.To obtain a RAN please call one of our representatives. Please be aware that a return authorization number (RAN) does not offer ANY final disposition. After we receive your return it must go through a thorough inspection. It will then be assessed for refund or exchange. All watches must be returned in their original box with corresponding manual, warranty card and all other documentation included with the original purchase. Please include a copy of your receipt with your return. Your account will be credited for the price of your purchase minus shipping and handling charges. You will be charged a 10% restocking fee off of the purchase price of the item. All items that are shipped and have been returned for whatever reason are considered returned items and are subject to the 10% restocking fee. When returning a watch, it is the customer's responsibility to ship the watch to us insured via a reputable shipping company (FedEx, UPS and USPS). Shipping charges are not refundable. Exchanged items can not be returned or exchanged more than once. All “Final Sale” and “Last Call” items are final sales and cannot be returned or exchanged.
We will waive the restocking fee for returned unaltered watches if the watch was paid via Wire Payment.
Exchange Policy
Exchanges can be made no more than one time per original order. Once an item is exchanged it can no longer be returned for a refund. Watches cannot be exchanged if they have been worn, used or altered in any way (i.e. removing/adding links, engraving initials, etc.) We must receive your watch within 30 days from the date you received the item. You must obtain an RAN number from us before you can ship back your watch. Please note that you will be responsible for any shipping and insurance charges. Return shipping on all exchanges is the customers responsibility. The prices are $14.95 for Ground Shipping and $34.95 for Next Day air. Turn around time for exchanges can be up to one week.
Packaging your Return or Exchange
All watches must be returned in their original box with the warranty card, manual, authenticity certificate, and a copy of your receipt. When returning a watch, it is the customer's responsibility to ship the watch to us insured via a reputable shipping company (FedEx, UPS and USPS). Watches should be packaged carefully in an appropriately sized box. The box should have Styrofoam or paper filling in order to avoid damaging the watch
Customer Satisfaction
We are committed to providing the best customer service available. We honor all terms and conditions mentioned on our website, and strive to ensure your shopping experience will be trouble-free and enjoyable. If for any reason you are not satisfied with the condition of your purchase, we will do everything in our power to resolve the situation in a timely and positive manner. All refunds are processed 2-3 business days after we receive the return.
Restocking Fee
Your account will be credited for the price of your purchase minus shipping and handling charges. You will be charged a 10% restocking fee. All items that are shipped and have been returned for whatever reason are considered returned items and are subject to the 10% restocking fee. When returning a watch, it is the customer's responsibility to ship the watch to us insured via a reputable shipping company (FedEx, UPS and USPS). Shipping charges are not refundable.
