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We, at WatchesOnNet.com want all our customers to be 100% satisfied with their purchase. We work hard to provide you with the best customer experience by offering quality products and unbeatable service. If for any reason you are not completely satisfied with your purchase, we will try our best to resolve the matter and ensure that your experience with WatchesOnNet.com is a positive one.
Should you wish to return your purchase, here is our return policy: - WatchesOnNet.com has a 15-day return policy from the day of purchase on watches that are not worn, used or altered in any way (i.e. removing/adding links, engraving initials, etc.)
- All returned watches must have the security tag attached to them; otherwise the watch is NOT refundable or exchangeable.
- All returned items must have a Return for Authorization Number (RAN) marked on your package. Simply call one of our representatives at 877-928-2499 and you will be assigned an RAN. Please be aware that a return authorization number does not offer ANY final disposition. After we receive you return it must go through inspection and then will be assessed for refund or exchange
- All watches must be returned in their original box with papers and accompanied by a copy of your receipt.
- Your account will be credited for the price of your purchase minus shipping and handling charges. You will be charged a 10% restocking fee.
- All items that are shipped and have been returned for whatever reason are considered returned items and are subject to the 10% restocking fee.
- When returning a watch, it is the customer's responsibility to ship the watch to us insured via a reputable shipping company (FedEx, UPS and USPS).
- Shipping charges are not refundable.
- Exchanged items can not be returned or exchanged for the second time.
Sale Items: - All Sale Items are final sales and cannot be returned or exchanged.
Exchanges: - Can be made one time per original order for items of equal or higher value.
- Exchanged item does not qualify to be returned.
- On watches that are not worn, used or altered in any way (i.e. removing/adding links, engraving initials, etc.)
- WatchesOnNet.com must receive your watch within 15 days from the date of purchase.
- Exchanges must be completed within the 15 days for items that are currently in stock only.
- You must notify WatchesOnNet.com to obtain an RAN number before you will ship us back your watch.
- Please note that you will be responsible for any shipping and insurance charges click here for shipping options.
- Return shipping is the customers responsibility $24.95 for 2nd day air service and $34.95 for next day air.
- Turn around time for exchanges can be up to one week.
Please send your returns to the following address:
WatchesOnNet.com Returns Department
4311 Wilshire Blvd
Suite # 307
Los Angeles, CA 90010 USA
Should you have any questions about our return policy, please contact us at 877-928-2499 or email: customerservice@watchesonnet.com
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